Customer Database
Know your customers.
Bring them back.
Every online order automatically adds the customer to your database. See who's ordering, what they love, and when they last visited — without any manual data entry.
Every order adds to your customer list — no manual entry, no forms to fill
Unlike delivery platforms, your customer data belongs to you — always
See every order a customer has ever placed — items, amounts, dates
What's included
Your customer data, organized
Auto-built customer profiles
Name, email, phone, and delivery address are captured at checkout and stored in your database — linked to their order history automatically.
Full order history per customer
Click on any customer to see every order they've placed — what they ordered, when, and how much they spent. Instantly know your best regulars.
Search and filter
Find any customer by name, phone, or email instantly. Filter by last order date to identify customers who haven't returned in a while.
Email list for marketing
Export your customer list for email campaigns. Send promotions, announce new menu items, or offer a loyalty discount to your best customers.
Delivery address book
Saved delivery addresses make repeat orders faster — customers don't re-enter their address every time. Fewer drop-offs at checkout.
GDPR compliant
Customer data is stored securely and in compliance with Belgian and EU GDPR requirements. Data deletion requests are handled through your dashboard.
Why it matters
Repeat customers are the most profitable
Acquiring a new customer costs significantly more than retaining an existing one. Your customer database is the foundation of a repeat-order strategy — and it builds itself with every order.
Know your regulars
See which customers order every week versus those who haven't been back in months. Focus your marketing on the right people at the right time.
Bring back lapsed customers
Filter for customers who haven't ordered in 30+ days and send them a targeted promotion. A small nudge often brings them back.
Understand what sells
See which items your best customers order most. Use this to inform menu decisions, promotions, and upsell suggestions.
Your data stays yours
On delivery platforms, customer data belongs to the platform. With ShopexHub, every customer who orders directly is yours — forever.
Common questions
Do customers need to create an account?
No — customers can order as guests and their data is still captured. Returning customers can optionally log in to access their order history and saved addresses for faster checkout.
Is the customer data GDPR compliant?
Yes. ShopexHub is GDPR compliant. Customer data is stored securely within the EU, and you can delete any customer record on request through your dashboard.
Can I export my customer list?
Yes — export to CSV from your dashboard. Use it for email marketing, loyalty programs, or any other purpose consistent with GDPR and your privacy policy.
Build a customer base that's yours
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